Make your airline
agent-ready.
AI agents are becoming a new interface for travel. Aviark gives airlines a governed layer that lets agents search, compare, book, and service airline products safely—without losing control of commercial policy.
{
"offer_id": "AVK-2026-06-15-SRA-0842",
"carrier": {
"code": "SRA",
"name": "Sierra Atlantic"
},
"itinerary": {
"origin": "LHR",
"destination": "JFK",
"departure": "2026-06-15T09:30Z"
},
"fare_family": "Business Flex",
"price": {
"total": 2847.00,
"currency": "GBP"
},
"ancillaries": [
"extra_bag",
"lounge_access",
"wifi"
],
"change_policy": {
"permitted": true,
"fee": 0
},
"cancel_policy": {
"permitted": true,
"refund_type": "original_form"
}
}THE PROBLEM
Airlines aren't built for agents.
New demand channel, no interface
AI agents are emerging as a potential new demand and servicing channel for travel. But most airlines lack a standardized, governed interface for exposing products and servicing actions to autonomous agents.
Richer offers need structure
Airlines are investing in branded fares, bundles, ancillaries, and personalized offers through NDC. Agents need structured semantics to preserve that richness instead of flattening it.
Servicing is the hard part
Booking is just the beginning. Changes, cancellations, disruptions, refunds, and ancillary updates are where agents need structured workflows, permissions, and audit trails.
THE PLATFORM
Five layers. One governed interface.
Aviark sits above NDC and legacy airline systems — where supported, as airline-specific implementations vary — normalizing fragmented commerce into a consistent model that agents can use safely.
Airline Connectors
Airline-specific NDC implementations, legacy APIs, partner feeds, ancillaries, loyalty, and order systems, where supported.
Canonical Commerce Schema
Itinerary, offers, branded fares, fare families, ancillaries, fare rules, traveler eligibility, order state, servicing options.
Policy & Orchestration Engine
Eligibility checks, ranking logic, guardrails, identity, consent, airline-defined rules, and audit trails.
Agent Interface
Structured endpoints and tools for AI agents, airline front ends, and partner applications.
Execution Layer
Create order, hold, confirm, modify, cancel, refund request, and disruption workflows.
HOW IT WORKS
From intent to order, structured and governed.
Traveler expresses intent
A traveler asks their AI assistant for a business trip with preferences, flexibility constraints, and loyalty context. Aviark converts this into a structured shopping request.
// Natural language → structured intent
{
"intent": "business_trip",
"origin": "LHR",
"destination": "JFK",
"dates": {
"depart": "2026-06-15",
"flex": 2
},
"cabin": "business",
"preferences": [
"refundable",
"lounge"
]
}Normalized offers returned
Aviark queries airline systems and returns normalized offers with fare families, baggage, refundability, change rules, ancillaries, total price, and source freshness.
// Illustrative — 3 offers, normalized
offers: [
{
fare_family: "Business Flex",
price: 2847,
change: "free",
cancel: "full_refund",
ancillaries: ["extra_bag", "lounge"]
},
{
fare_family: "Premium Plus",
price: 1290,
change: "£150 fee",
cancel: "voucher",
ancillaries: ["seat_selection"]
},
...
]Agent explains tradeoffs
The agent compares options by tradeoff, not just price. Fare flexibility, ancillary value, loyalty earning, and change policies are surfaced in plain language for the traveler.
// Agent comparison summary
"Business Flex offers free changes
and full refund — ideal for your
flexible schedule.
Premium Plus saves £1,557 but
charges £150 per change with
voucher-only cancellation."Order created with audit trail
The traveler approves. Aviark creates or simulates the order, depending on airline integration and permissions, logs the action, and maintains a full evidence trail — including post-booking servicing like changes or cancellations.
// Illustrative — order + audit
{
"order_id": "AVK-ORD-2026-8841",
"status": "confirmed",
"audit": {
"action": "create_order",
"approved_by": "traveler",
"timestamp":
"2026-06-15T10:14:22Z",
"policy_check": "passed"
}
}WHY AVIARK
Built for airline commercial teams.
Not a chatbot. Not a generic API. Airline-side infrastructure for structured agent commerce — built for distribution, digital commerce, retailing, NDC/Offer-Order, and commercial transformation teams.
Channel Control
Expose airline products to AI agents under airline-defined rules. Control how offers, pricing, and policies are represented in every agent interaction.
Merchandising Preserved
Branded fares, ancillaries, bundles, and restrictions stay visible and structured instead of being flattened into a price-only comparison.
Faster Agent Readiness
Test AI-agent commerce without rebuilding the core airline stack. Aviark connects to existing NDC and legacy systems and adds the agent layer on top.
Servicing Consistency
Structured workflows for changes, cancellations, disruptions, refunds, and ancillary updates. Not just booking — the full post-booking lifecycle.
Governance & Auditability
Permissions, consent, policy enforcement, and full audit trails for every agent action. Airlines stay in control of what agents can do.
WHY NOW
The industry is moving.
Airlines are modernizing around offers and orders. AI agents are emerging as a new travel interface. Aviark connects the two.
Modern Airline Retailing is framed as the industry transition toward 100% Offers and Orders, supported by NDC, ONE Order, and related standards.
Described by partners as on track to become the first full-service carrier operating entirely on an Offer & Order framework, with real-time order management.
AI Mode travel features will let users compare flights, refine options, and complete bookings through partners via agentic interfaces.
Announced agentic-ready APIs and an MCP server for flights, hotels, and post-booking services, signaling GDS-level commitment.
Travel brands should expose real-time availability, pricing, ancillaries, loyalty, and payments through secure APIs for agentic commerce.